Refund Policy

Refund Policy – Freefly Soft

At Freefly Soft LLP, we are committed to providing high-quality value-added services (VAS) to telecom operators and businesses. Our goal is to ensure customer satisfaction with our digital solutions. However, we understand that certain situations may require a refund. Please review our refund policy below to understand the conditions and process for requesting a refund.
 

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The service purchased was not delivered due to a technical or operational failure on our part.

• A billing error resulted in an incorrect charge to the customer.

• The service provided does not match the description or agreed-upon specifications.

Refunds are not applicable in cases where:

• The customer has changed their mind after purchasing the service.

• The service was successfully provided, and no technical or operational issues were reported.

• The service was disrupted due to external factors beyond our control, such as network provider failures.
   

2. Refund Request Process

To request a refund, customers must follow these steps:

1. Submit a Request – Send an email to support@ffsoft.kz with the subject “Refund Request.” Please include your full name, company details, order number, and a detailed explanation of the issue.

2. Review Process – Our team will review the request within 5-7 business days and may contact you for additional information.

3. Refund Approval – If the request meets our eligibility criteria, we will process the refund using the original payment method. Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.
    

3. Exceptions and Special Cases

• Trial Services & Promotional Offers: Services purchased under promotional discounts or free trial periods are generally non-refundable unless specified otherwise.

• Service Modifications: If you request changes or modifications to a service after purchase, refund eligibility will be determined based on the extent of the changes.
   

4. Contact Us

For any questions regarding our refund policy, please contact our support team:

📍 Company Address:

FreeFly Soft LLP
111A Kliment Timiryazev Street, Entrance 3, Almaty, Kazakhstan

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting FreeFly Soft!